This Privacy Notice explains the privacy policies of MetaBank and AccountNow and MoneyGram with respect to the MoneyGram® AccountNow® Prepaid Debit Visa® Card (“Card”) Program. This Privacy Notice also applies to you even if you stop being our customer. We are committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect, use and disclose the personal information you share with us.



means MetaBank and AccountNow or MoneyGram. AccountNow and/or MoneyGram is the marketer and MetaBank is the bank that is working with AccountNow and/or MoneyGram on those programs.
means customers with a MoneyGram AccountNow product or service issued by MetaBank, as well as any consumers who apply for a product or service issued by MetaBank and marketed by AccountNow and/or MoneyGram.
means a company MetaBank or AccountNow or MoneyGram owns or controls, a company that owns or controls MetaBank or AccountNow or MoneyGram, or a company that is owned or controlled by the same company that owns or controls MetaBank or AccountNow or MoneyGram. Control does not mean complete ownership, but refers to the power to direct the management, activities, or policies of a company.


We collect personal information to process transactions, provide products and services, and administer our business. The type of personal information we collect depends on the transaction service requested but may include contact information such as name, address, telephone number or e-mail address, financial information including bank account information or credit card information, information about your transactions with us or others, such as account balance, payment history, parties to transactions and card use other identifying information such as social security number, taxpayer identification number, credit worthiness and credit history, or date of birth, and such other information we may collect with your consent or as permitted or required by law. Generally, we obtain personal information from the following sources:
  • Information we get from you or that we receive on your behalf on transaction forms, by telephone, and at our website to make payments, transfer money, request products or services and information we obtain about you as part of the prepaid card activation process, use, and servicing of your relationship.
  • Information we may get from reputable reference sources (such as consumer reporting agencies when we verify your identity), vendors and clearinghouse services.

We use personal information in a number of ways such as to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse, for purposes of verification and risk management and otherwise with consent or as permitted or required by law. We may store personal information on databases for the purposes of the administration of our business, including our ongoing relationship with you, and for market research and direct marketing purposes. As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors to update contact information or enhance demographic profiles.


We will not sell, rent, or lease your personal information to third parties. We may disclose all of the information, as described above, to our Affiliates and our agents in connection with goods and services these parties perform for, or with, us for the uses described in , and for other purposes as permitted or required by law. Disclosures permitted or required by law may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. Our agents are bound by appropriate confidentiality agreements. We may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers contain confidentiality provisions and restrictions on using this information for any other purposes. If we become involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information, which would continue to be subject to this privacy statement.


You have choices as to how we communicate with you for marketing purposes.
We may use your contact information to tell you about other products and services we think might interest you. If you choose not to receive direct marketing offers from us, you may express your marketing preference in a number of ways. To communicate your marketing preferences call 1- 877-553-3248 , send a letter to MoneyGram AccountNow Customer Service, P.O. Box 1966 San Ramon, CA 94583 or send a secure e-mail by logging into your online account at www.mymoneygramaccountnowvisa.com and using the “Contact Us” link. Please allow at least 4 weeks for preference processing. If you want to unsubscribe from email promotional messages, in addition to these methods, you may also follow the instructions that are at the end of any promotional email message you may receive.


We are committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. You can access most of your personal information that we collect online and maintain at www.mymoneygramaccountnowvisa.com. You can correct factual errors in your personal information by contacting us at the number or address listed above under . Alternatively, you can request access to your personal information by contacting us at the number or address listed below under . To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. We will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities, and we will ensure secure destruction thereafter.


We utilize physical, electronic and procedural security measures to protect against loss, misuse, and alteration of information under our control. We offer industry–standard practices and security measures to safeguard and secure the personal information we collect. Also, we use SSL connections to share information between us and your computer. Access to personal information is restricted to employees and service providers who need to have access to that information as described in this notice. We train our employees on the importance of customer privacy and confidentiality. We require our service providers to observe standards with respect to the security, collection, use and sharing of personal information, and to comply with applicable law.


We are dedicated to protecting your personal information. We will never contact you by fax or email to request personal information. Please do not send confidential personal information such as social security numbers, government identification numbers, or account numbers to us via an unsecured email message. Send confidential information to us via the contact methods listed above under . Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to customerservice@accountnow.com. To report fraud to the Internet Fraud Complaint Center, visit www.ic3.gov/. This is a partnership between the FBI and the National White Collar Crime Center.


When you browse our websites or request pages, we automatically collect certain technical information about your visit. Examples of this standard type of information include the type of Internet browser you use, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the web site.


Some of our web pages may contain "cookies”, or data which is sent to your web browser and stored on your computer. The purpose of these "cookies" is to allow our server to recognize you as our customer if you return to the website using the same computer and browser. In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionality of our websites.


We are not responsible for the content or information practices employed by other websites that are linked to or from our website. In most cases, links are provided as pointers to information on services that may be useful to you. These sites are governed by their own privacy statements and you are encouraged to review the privacy statement of these other websites before providing them with personal information.


In compliance with the United States Children's Online Privacy Protection Act, we will not knowingly collect personal information from children under the age of 13, without the consent of a parent or guardian.


Your trust is one of our most important assets. We will continually work to protect the privacy of our customers and will continually review our privacy policy. This website will always contain the most current privacy statement. This statement was last updated August 1, 2009.


Should you have further questions regarding our privacy policy or about how your personal information is used, you can contact us directly at:

MoneyGram AccountNow
PO Box 1966
San Ramon, CA 94583
(877) 553-3248 from 5:00AM to 6:00PM PST, Monday through Friday


MoneyGram International, Inc.
1550 Utica Avenue South GHQ 8020
Minneapolis, Minnesota 55416
Attn: Privacy Officer
Phone: 1-888-988-9824
E-mail: privacyprogramoffice@moneygram.com


If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking 2601 North Lamar Boulevard, Austin, Texas 78705 1-877/276-5554 (toll free) www.banking.state.tx.us.


Your state law requires us to obtain your consent before sharing information about you with others. We will not share information we collect about you with affiliates and non-affiliated third parties, unless otherwise permitted by law.


Your state law requires us to obtain your consent before sharing information about you with others. We will not share information we collect about you with affiliates and non-affiliated third parties, unless otherwise permitted by law.